Customer Care

Ordering & delivery.

From the right materials to delivery at your site, start with a clear quote and a conversation by email.

Tell us what you need.

Our online supply catalog is open for inquiries. The listed products are currently out of stock, so an inquiry or availability request does not place an order or reserve inventory.

1. Send your requirements

Include product names, sizes, shade percentage where applicable, quantities, and your delivery ZIP code. For a structure, include dimensions and intended use.

2. Review your quote

We’ll follow up by email to confirm specifications, availability, pricing, and delivery requirements.

3. Confirm the next step

Confirm the scope, total price, and fulfillment arrangements with our team before placing an order or arranging delivery.

Browse supplies or request a construction or kit quote.

Shipping & delivery

FAB truck and trailer delivery is arranged by appointment. Delivery cost and scheduling depend on your location, material dimensions, quantity, and site access. Request a delivery quote with your materials list.

What to include

  • Delivery city or ZIP code
  • Products, sizes, and quantities
  • Access limitations, gate width, and unloading area
  • Whether unloading equipment or installation is needed
  • Your preferred delivery window

Greenhouse kits and oversized materials may need different arrangements from smaller supplies. Parcel shipping, freight, unloading, installation, and any pickup arrangements are confirmed for your specific quote.

Product guide prices do not include a confirmed delivery charge. Your quote identifies the applicable delivery and tax amounts.

Request a delivery quote by email

Returns & order help

For a question about a quote, order, damaged material, or a missing item, email our team with your name, quote or order reference, product details, and a description of the issue. Include photos when they help explain the problem.

Contact us before sending material back so we can review the issue and discuss the next steps. Return eligibility, cancellation conditions, and any applicable charges depend on the product and the terms of your order. Ask our team to confirm these details before ordering custom-cut, fabricated, or project-specific materials.

Email order assistance

Let’s get the details right.

Send your materials list or project requirements. We’ll help you confirm the right next step by email.

fabuildersinc@outlook.com